We deal with complaints about food businesses in the 53 miles of coastline of Liverpool, Sefton and Wirral where we enforce controls. If your complaint is about a food business outside of this area, please contact the relevant local authority. We are unable to deal with anonymous complaints but any personal details you do provide will remain confidential.
In many cases, your complaint can be resolved by taking the matter up with the shop, takeaway or restaurant manager - particularly with cases of poor practices such as food handlers smoking within a food premises.
Generally, businesses will try their best to resolve the matter. We recommend this should be your first course of action.
We only investigate food safety matters that present a significant risk to public health.
Please don't report low risk complaints which present little or no risk to public health. These include:
Use our online form to report any of the issues outlined in the 'What should I report' section of this page.